FAQ
Ordering
What size should I buy?
Not sure which size to choose?
Each product page includes a helpful size guide to assist you.
Still undecided? Take advantage of our free consultation service—just email us a photo of your space along with the wall measurements, and we’ll help you find the perfect fit.
Can I cancel my order?
Please choose carefully
All of our online orders are custom made just for you, which means we're unable to offer returns, exchanges, or refunds once an order is placed. We understand that sometimes minds change—we’ve been there too—but due to the made-to-order nature of our products, we’re currently unable to cancel or alter orders after they’ve been submitted.
We appreciate your understanding.
When can I expect my order?
In order to provide an extensive selection of products across diverse locations, we operate on a print-on-demand basis. This ensures that each item is crafted specifically for you. Please refer to the product description for information on processing times, as they may vary. Here's a quick overview:
- Photography Prints: Printed and dispatched in approximately 7 days.
- Framed Photography Prints: 2-3 weeks, plus shipping.
- Framed Canvas Prints: 1-2 weeks, plus shipping.
- Beach Bags, Mugs & Lifestyle Items: Printed and dispatched within 1-2 weeks.
Can I see the artworks in person?
Visit Us on the South Coast
If you're local or up for a coastal day trip, you can view Belinda’s work in person at the following locations:
The Collective Kiama - 35 Collins St, Kiama NSW
The Collective Gerringong - 109 Fern St, Gerringong NSW
The Collective Berry - Shop 5 & 6, 66 Albert St, Berry NSW
Belinda is in-store at Gerringong every Thursday, Friday, and Saturday if you’d like to chat in person.
After-hours appointments can also be arranged with notice.
Can you print custom sizes?
Of course, we are always happy to quote on custom sizes. Please use the contact page or chat function and we will get back to you with a quote.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners.
What is the shipping policy?
We offer a flat-rate shipping fee of $15 for all orders—an incredible deal, especially considering that shipping large framed pieces (like A1 and A0 sizes) can typically cost around $75.
Free store pick-up is also available at our Kiama, Gerringong & Berry locations
Custom-Made Photography
All of our pieces are made to order, and production begins as soon as your order is placed. Because each item is carefully printed and framed by hand, please allow up to 3 weeks for handling and production. For more accurate timeframes, be sure to check the product description.
Once your order is placed, you’ll receive a confirmation email to let you know our fulfillment team has received it. As soon as your order is complete and on its way, we’ll send you another email with your tracking information so you can follow its journey to your doorstep.
Do you ship overseas?
Yes, we ship worldwide!
International shipping rates vary by destination, so please get in touch with us for a personalised postage quote. We’ll be happy to organise your order manually and ensure it arrives safely, wherever you are.
Wholesale & Consignment
Do you sell wholesale?
Yes, we offer a small selection of products for wholesale, including our matted prints, A-series prints, and greeting cards.
If you have a store and would love to stock the Belinda Doyle brand, we’d love to hear from you!
Are you open to consignment partnerships?
Yes, we’re open to consignment partnerships! If you have a local coffee shop or business and would like to stock some of our framed photography or prints, we’d love to chat. Please get in touch to discuss the details.
Get in touch
Have questions about your order, or a general enquiry?